Hello! I am Kassandra Zimmerman.

About me

About Me

I am a full-service digital freelancer

I am a mix of: digital creator, designer, strategist, educator, consultant, customer advocate, and creative entrepreneur.

These are my areas of affinity… design, organization, puzzles, optimization, assembly, innovation, problem-solving, troubleshooting, pattern recognition, and education. 

In my free time, I love cuddling with cats, creating digital content, gifting, planning events & my life, drawing/coloring on my iPad, reading (non-fiction [except history], YA fantasy, and romance), and enjoying sparkling V8, sloppy joes, and oatmeal creme pies.

Proficiencies

I’ve learned a lot of skills from both the variety of jobs I’ve held and my own experimentation and projects. Those skills include:

Utilities & Administration

  • Google Workspaces (Formerly GSuite)
  • Microsoft Office 365

Other

  • DNS and redirect Management
  • Business Registration

Sales Platforms

  • WordPress
    • WooCommerce
    • Elementor
    • Envira Gallery
  • Shopify
  • Etsy

Fonts & Graphic Design

  • FontForge
  • Adobe Illustrator
  • Affinity Designer
  • Canva
  • Procreate

Photo editing

  • Adobe Photoshop
  • Affinity Photo
  • Polar
  • Gimp

Documentation

  • Adobe InDesign
  • Affinity Publisher
  • Microsoft Word
  • Confluence
  • Adobe Acrobat Pro

Profiles

Social Media, Education, and Portfolios:

Education

Classes and content from:

Providers:
Drexel University
Trident University
The Arts Institutes
Udemy
Pluralsight
LinkedIn Learning
Brilliant
Shortform

About:
Computer Science
Full-Stack Web Dev, React, Flutter
iOS Development, Swift, SwiftUI
Git, GitHub
Mechanical Engineering

Photography, Retouching
Graphic Design
UX, UI, Web Design
Social Media Marketing
Writing Fiction

Executive Leadership
Productivity

Ventures

Shops and Businesses:

Zillipop – Stationary Products and Stickers

I design planner PDFs for print and realistic hyperlinked mockups for digital use. I also design stickers, bookmark / cover patterns, and fonts that look like handwriting. I list these on Etsy and Shopify. Over 2,000 orders and $8,000 in revenue.

Digisperse – Design Assets and Tools

I design vector graphics, die-cut templates, and resources for designers. I list these on Etsy and Shopify.

I also have a WordPress child theme that I am developing with custom HTML, CSS, Javascript, and PHP snippets to set up the site for sales from other designers & artists.

Experience

My current and past roles include:

Print Production Lead
Staples – Lancaster, PA

  • Mastered Fiery Command Workstation to set up presets, manage, and optimize the queue of print jobs
  • Used Adobe Photoshop Elements and Acrobat Pro, CutePDF, and Microsoft Word, Publisher, Excel, and PowerPoint to set up and modify prints for orders
  • Increased sales to 170% compared to previous year
  • Provided expertise, advice, and guidance to customers and coworkers on the requirements for designing for print and tradeoffs that can be made based on constraints
  • Received glowing reviews from customers and maintained NPS score over 75
  • Explored options with customers to better understand their business and print and marketing needs
  • Produced orders using laser printers (including wide format), a paper folder, electric trimmers, laminators (including wide format), a comb and coil electric punch, and a stamp maker.
  • Improved efficiency through better organization, labeling, and systems for communication and delegating/assigning work
  • Coordinated with other managers and delegated work to other print- and cross-trained employees

Design Freelancer
Self – Remote

  • Tracked expenses and hours for clients and for self
  • Created graphics, fonts, templates, websites, and instructions in a variety of formats for a variety of mediums using Adobe, Affinity, and open-source software
  • Provided consultative advice for small businesses on growth strategies
  • Worked with multiple clients at a time
  • Guided a shadowing high schooler on how to freelance for a 40-hour work week
  • Used Notion to track clients, projects, and online presence development
  • Used Google Workspace for file management
  • Used Microsoft Office 365 for emails
  • Set up Website using WordPress via Siteground hosting

Chief Strategy Officer
Wood Computer – Remote

  • Designed products using 2D and isometric sketches, Shapr3D modeling, and Fusion360 modeling
  • Outlined product roadmap for first two years using infographics and Microsoft Planner & Project
  • Designed several options for company branding, website, products, and packaging using Adobe CC, Canva, and WordPress
  • Facilitated team polling for decisions with widespread interest using Microsoft Forms, Excel, Outlook, and Teams
  • Prototyped and tested products using ANYCUBIC resin 3D printer and Genmitsu tabletop CNC, paired with Candle GRBL and Lychee Slicer
  • Coached and supported direct reports, freelancers, and third-party partners
  • Chaired product and packaging committees, providing minutes to summarize and document discussion points, action items, risks, and decisions made
  • Implemented new IT systems and managed licensing and permissions in solutions such as Microsoft Office 365, Asana, Twilio, Atlassian’s Confluence, WordPress via WPEngine, Adobe Business, Canva, and MailChimp.
  • Researched and sourced sustainable solutions for packaging and print materials.
  • Established fulfillment by Amazon (FBA).
  • Created and rolled out training for new IT systems
  • Set up Zapier and Power Automate triggers and actions to reduce manual efforts
  • Set up file structure and processes for Design, Engineering, and Manufacturing hand-offs
  • Drafted and evaluated SOPs for cross-department procedures
  • Set up Wiki on Confluence for SOPs, industry background information, and market research

Office Manager
Realty One Group – West Chester & West Grove, PA

  • Received 12.5% raise in 6 months
  • Reviewed paperwork for compliance.
  • Followed up with agents to ensure timely completion of tasks.
  • Posted weekly to Facebook, Instagram, and Youtube. Created Zoom backgrounds and office TV slideshows.
  • Presented and recorded training videos for new recruits and staff.
  • Created weekly newsletter.
  • Created process documentation for each office task.
  • Set up direct deposit for offices and initiated ACH transfers for agents.
  • Set up public google calendar for office events, training, and conference room booking. Wrote checks to pay company expenses.
  • Deposited incoming funds with check reader.
  • Tracked incoming escrow deposits on the account balance sheet.
  • Created orders for title and conveyancing.
  • Set up new agents with printer access at both offices.
  • Troubleshot and resolved printer issues.
  • Created support tickets on behalf of agents. Onboarded real estate agents.
  • Administrated OneLogin, SkySlope, our internal contractor database dashboard, and our LMS.
  • Generated monthly and weekly reports for managing partners and director of agent development.
  • Helped plan and organize grand opening for West Grove office.
  • Worked between two offices, West Chester and West Grove.
  • Provided blocks of time to assist agents with company technology and other needs.
  • Maintained digital and physical file system for transactions and personnel.
  • Answered and triaged phone calls and emails.
  • Attended continuing education webinars to learn about franchise updates and industry knowledge.
  • Received and sent out shipments and mail.
  • Opened and closed offices daily.
  • Maintained stock of office supplies and onboarding favors.

Technical Support Analyst
Evolve IP – King of Prussia, PA

  • Received 10% raise and promotion to senior technician within one year
  • Received Monthly Excellence Award
  • Received monetary reward for unsolicited client compliments
  • Participated in Pilot trainings and multiple meetings to provide feedback on materials and processes
  • Delegated work among agents to ensure even workloads and appropriate skillsets
  • Monitored On-NET and Off-NET circuits and worked with third-party vendors to resolve outages
  • Troubleshot PSTN and LEC problems, Call Quality, Delay, Jitter, Codecs, Packet Loss, SIP handset software and firmware configurations utilizing TFTP and DMS for Polycom and Yealink
  • Provided coaching and helped with development of junior associates
  • Used and supported soft phone technologies including UC-One, Microsoft Teams with Cisco direct routing, Skype Communicator
  • Provided client centered technical support via omnichannel interactions in order to achieve key performance goals
  • Assisted technical analysts with their tickets
  • Utilized service desk platform (JSD) for ticket management by providing adequate log notes, timely ticket updates, and work towards First Contact Resolution (FCR) for incoming inquires to the Contact Center
  • Triage more complex incidents and escalate to the Support Center for resolution. As a senior technical analyst, be able to assist technical analysts on Evolve IP products, triaging and FCR
  • Develop the skills necessary to troubleshoot a wide range of products/infrastructure using standard methods of procedure.
  • Participate in weekly training sessions to learn internal and proprietary technologies